Journalist dealing w\/”>communities<\/b><\/p>\n
Traditional j \u2013 lone man reporter<\/p>\n
New j \u2013 creating the space where other people can report \u2013 this takes work \u2013 opening up a site to community J \u2013 couple different roles <\/p>\n
Cheerleader \u2013 go get the cj<\/p>\n
Strict father \u2013 esp dealing w\/”>volunteers \u2013 enforcing standards of good conduct on line, but realizing that people are volunteers and can’t be threatened with being fired\/no pay.<\/p>\n
Campaign manager \u2013 how to motivate people to do things \u2013 tricks to that trade that J do not have.<\/p>\n
There is a skill set and a mind set in running community sites <\/p>\n
We are starting a brand new community site \u2013 what skills do we need? <\/p>\n
Broadcast cj models<\/p>\n
American public media \u2013 network of 33,000 people \u2013 ask for their expertise \u2013 new role of analysts who mediate between the community and the journalists \u2013 we are good at managing the flow of info so that we are not getting overwhelmed \u2013 30 to 40 responses beyond that it is hard to get the value out it <\/p>\n
Skills of analysts<\/p>\n
* Openness to the input \u2013 respect for the audience skills
\n* Ability to sit back and take in lots of info and let the salient points emerge
\n* Ability to spot good stories \u2013ability to see the seed of a really good story in a short email<\/p>\n
Background: J, reporter, anchor, biologists, looking for real J \u2013 have to have openness and news judgment \u2013 traditional J had a hard time getting their head around this model \u2013 there is a romantisim to J you have to understand bc you will have a hard time getting J moving into this role if they grew up watching all the pres men \u2013 it is a different ladder \u2013 entry level <\/p>\n
New heros \u2013 Craig newmark \u2013 Craig\u2019s list \u2013 he now is their customer service \u2013 Scotty Pippen of community management \u2013 but they are not J perse – Jimmy wikipedia is an exchange of info <\/p>\n
Jimmy Wales — the Michael Jordan of community websites.<\/p>\n
The communities that work the best is that everyone participates in the community even the senior folks \u2013 no matter what your base role is everyone is involved in the community \u2013 i.e. Craig answering complaints.<\/p>\n
community sites need a point person: one person who can do it all and is the center of communication.<\/p>\n
Managing the relationship over time \u2013 lots of time cj relationships are on off<\/p>\n
Current tv \u2013 cj tv for broadcasting model <\/p>\n
Creating a space \u2013 or party \u2013 the j in this case instead of going out to report \u2013they create the space \u2013 it is more about the interaction within the community \u2013 the hardest part of this is keeping up on the relationships \u2013 one offs are deadly \u2013 have to keep people engaged <\/p>\n
Skill sets<\/p>\n
* Data mining
\n* News judgment \u2013 sort out the whackos and understanding the needs of a broader audience or recognizing an original, good idea and not a whacko idea
\n* Responsiveness \u2013 timeliness, real time turn-around, acknowledge and validate
\n* Have to see the community \u2013 have to be involved in the community \u2013 cannot just put up a site and expect it to happen
\n* Community building skills \u2013 like a facilitator in a conference \u2013 yesterday focused on helping people to get to know one another \u2013 and today we are more comfortable working together and talking to each other \u2013 how do you translate this to an on line environment \u2013 how to help people build on line relationships \u2013 interpersonal communication skills \u2013 writing, speaking
\n* Peace and conflict management
\n* Introducing other people to each other \u2013 connecting people in the community \u2013 facilitation skills
\n* outreach and finding communities \u2013 crafts are huge \u2013 engaging communities on line \u2013 finding them and getting them to open up to you \u2013 give you the information you seek
\n* networking skills \u2013 expanding the links \u2013 ie traditional j know contacts for one content area \u2013 but what about other things they know and other people they know and how can I connect to that \u2013 me my 20 sources and their 20 sources \u2013 you can only do this in on line communities \u2013 I exist in several on line communities \u2013 I am digidave in all my on line communities \u2013 J have a natural ability to use interpersonal connections but it is very one dimensional \u2013 have to expand this skill in a networked organization
\n* community management relations
\n* working with developer to design the site \u2013 the developer needs to be part of the community and making suggestions about what you need \u2013 class journalist\/developers \u2013 have to speak the same language \u2013 when we put together a data base \u2013 have to work with the developer to \u2013 one of the obligations of J skills is to work more closely w\/”>computer science departments on development \u2013 there is an interium step \u2013 journalists who can speak the language so you get some one who can talk the technical language without laughing – I took an ap computer science class in hs \u2013 I don\u2019t use it but the one thing I did get from it is that I know that when you are programming you have to create spaces to store data and you have different types of info and data \u2013 numberical \u2013 and you have to set the paradigmers for that so that you now the types of data and the types of tech so that you know what you need \u2013 learn the logic of data bases \u2013 non geeks need to know this \u2013 what can a data base do \u2013 how a different pieces of information together and apply this language to community
\n* on the other hand we need to have programs for journalists that speak to journalism = that speak the other way \u2013 Lou \u2013 community algorithm for J \u2013 using newspaper archives \u2013 the goal is to have it available to the whole community (Tom – )<\/p>\n
these skills are not taught at J school \u2013 is this journalism \u2013<\/p>\n
J do this \u2013 these are aspects of J skills \u2013 the question is if you do all this do you have time to write a story \u2013 do J in these environments write \u2013 you are the managing editor, you don\u2019t write, others write. <\/p>\n
Lets call this a Newsroom for fun, rather then a community<\/p>\n
People I worked with were volunteers <\/p>\n
Open source radio – talk radio \u2013 chris laden \u2013 3-5 people talking about an issue \u2013 blogged before hand to suggest angles \u2013 employed a blogger and chief and his job was to read and respond \u2013 acknowledging and validating comments \u2013 every email responded to in 3 hours and this a full time job <\/p>\n
Vita.mn \u2013 arts and entertainment guide = content generated by the community and Matt is all over the place and his job is to be out there talking to everyone <\/p>\n
Assignment zero \u2013 could not respond to everyone \u2013 we met digital and are friends on line \u2013 you need someone at center \u2013 a community manager \u2013 cannot be friends with everyone \u2013 techie trend story for wired magazine \u2013 built a community to help us create the story \u2013 80 interviews, 10 stories on this topic<\/p>\n
Editorial needs<\/p>\n
Community needs<\/p>\n
Development and design needs \u2013 user interface has to work before anyone else can <\/p>\n
Why did you stay on even if he did not respond \u2013 bc he was my friend and I was supporting him \u2013 <\/p>\n
How can j learn this and why are we not learning it <\/p>\n
What role does personal interaction play \u2013 beat J have to have relationships within the area that they cover \u2013 community j need relationships <\/p>\n
J as Observer vs activist \u2013 j report on a problem or trend \u2013 communities are organized around solutions and activities to move the issue along \u2013 to continue to live the story <\/p>\n
Who is doing this community manager\/journalist?<\/p>\n
Sex drive management at wired.com \u2013 products and issues related to sex \u2013 community exists wo her interacting with it \u2013 but she can go into the community to get info and feedback on her stories \u2013 community exists and goes on without her –<\/p>\n
After-conference comments<\/p>\n
Something I’ve been thinking of for a little while … blends some ideas of myself and others … one or more people for each site working as "guides" … loosely, a "public face" between and maybe among the news operation and the community members and the material available … not an ombudsman, but they might have some overlapping functions.<\/p>\n
This is related to my thinking that newspapers (or news operations) are or should be a metaphorical village plaza, regardless of any technology or not. We’re at least among the guides to the community. <\/p>\n
We help people learn about stuff. We help people connect — with each other, with information, with potential solutions to problems (which could be anything from "What should I do for dinner tonight?" to "I need to make new friends" to watchdogging, etc., etc.)<\/p>\n
A person with the title of "guide" would make our general functions more direct and more personal. Besides just the direct benefits of the service, it could also lead to greater trust.<\/p>\n
On the other hand, this person might get more status and sources in the community than the reporters, which could lead to jealousy. That potential might be lessened by allowing reporters and possibly others to rotate through the position.<\/p>\n","protected":false},"excerpt":{"rendered":"
Journalist dealing w\/”>communities Traditional j \u2013 lone man reporter New j \u2013 creating the space where other people can report \u2013 this takes work \u2013 opening up a site to community J \u2013 couple different roles Cheerleader \u2013 go get the cj Strict father \u2013 esp dealing w\/”>volunteers \u2013 enforcing standards of good conduct on […]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-2722","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/journalismthatmatters.org\/dc\/wp-json\/wp\/v2\/pages\/2722","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/journalismthatmatters.org\/dc\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/journalismthatmatters.org\/dc\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/journalismthatmatters.org\/dc\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/journalismthatmatters.org\/dc\/wp-json\/wp\/v2\/comments?post=2722"}],"version-history":[{"count":0,"href":"https:\/\/journalismthatmatters.org\/dc\/wp-json\/wp\/v2\/pages\/2722\/revisions"}],"wp:attachment":[{"href":"https:\/\/journalismthatmatters.org\/dc\/wp-json\/wp\/v2\/media?parent=2722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}